Terms & Conditions
All of us at the New Inn are committed to looking after every one of our guests as best as we can. We apologise what follows is rather boring but it is essential for us to provide the ‘small print’ as a condition of visiting or staying with us.
Allergies and intolerances
If you suffer from any food allergies or intolerances, please make our staff aware. Our kitchen can accommodate nearly all requirements and we will always do our best to ensure you have something delicious to eat. If you have a feather allergy please let us know on booking your rooms so we can accommodate you accordingly.
Arrival and departure
Bedrooms are usually available from 3pm on the day of arrival. Departure is by 10am (allowing time for rooms to be made up). There may be occasions, at times of high demand, when guests can check in and use all the New Inn facilities, but the bedroom is still being prepared. Should you wish to check out later please ask us. We cannot guarantee this, but will always try to accommodate your request.
Availability
All rooms and rates offered by the New Inn are subject to availability and the discretion of the managers. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered at a higher price.
Bookings
Bookings must be guaranteed by full payment for the accommodation by a major credit card.
Cancellations, amendments and non-arrivals
Cancellations made within less than 48 hours of your arrival are fully chargeable. We are a small pub and have to stick rigidly to this rule. Cancellations made within more than 48 hours of arrival but less than 5 days will be charged 50% of the full booking fee. Cancellations giving more than 5 days’ notice will be fully refunded. Refunds are made within 5 working days of cancellation. Should you be eligible for a refund, we will be in touch for your bank account details as it will be made direct to your bank account by bacs payment. Should you wish to change something about your booking please email or call us and we will do our best to fulfil your request.
Car Parking
The New Inn has a car park to the rear of the pub. We cannot guarantee there will be a parking space for you on arrival as we are often very busy around lunchtime. Please be careful about pulling in and out of the pub car park as although we are in a small village cars can still speed through. Please be aware you are solely responsible for damage to, or theft from, or theft of vehicles parked on our premises.
Children
Children aged 18 years and under must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the New Inn. Subject to the availability of suitable accommodation, children aged 12 years and under stay free when sharing a room with two adults, on the basis of one child per adult.
Data protection
There is free Wi-Fi throughout the pub. We keep your data securely but are not responsible for your use of the internet so please use responsibly. We can if possible try to help with IT issues but in this event we are not responsible for any consequential damage to your equipment.
Disabled access
Our public areas at the New inn are on one level but there are a number of steps into the pub whichever way you enter. There is no viable way for us to have a full sized disabled toilet. Our bedrooms are located on upper levels and there is no mechanised lift. We are sorry for this but it is the function of an old building, its size and planning restrictions.
Discrimination
It is the policy of the New Inn not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Guests their employees, guests are expected to adhere to this policy
Dispute
These terms will be construed in accordance with English law and the New Inn and guest submit to the non-exclusive jurisdiction of the English courts.
Dogs and other pets
We are a dog friendly pub and welcome dogs. Clients and guests are asked to check in advance with the New Inn. A small charge may be made for each pet, except for guide dogs. Customers are s responsible for controlling the pet and will be liable for any damage, spoilage or injury however caused by the pet.
External purchases
No wines, spirits, beers or food may be brought into the New Inn grounds by guests .
Insurance
Guests are recommended to have and be responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
Keys
Keys are to be returned to us at checkout. Should you mistakenly take a key home, please let us know and send it back to us as soon as possible.
Noise
Please be aware we are a working pub in the middle of a quite village. There is some inevitable noise that travels up to the bedrooms but we work hard to keep it to a minimum particularly early morning and late at night
Payment
We accept most cards apart from American Express. Please note we do not accept cheques (including travellers cheques) under any circumstances. Credit facilities are not offered to private individuals. All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the guest must notify the New Inn within seven days of the invoice date and the obligation to pay all outstanding balances immediately will not be affected.. While resident in the pub the guest may order food and drink etc. and have these items added to his or her account for payment at the end of the stay. Payment for such food and drink etc. must be made at the end of the guests stay.
Prices
All published rates include VAT or local service charges and taxes at the current rate. The New Inn reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charges and taxes or for any other reason outside of the control of the New Inn in which case the changes will be notified to the customer. In the latter event, the customer may cancel the booking without cost.
Room security
We recommend that you keep your room locked when vacant. You are responsible for your possessions during your stay
Smoking
Smoking and vaping is not allowed anywhere in the pub including guest bedrooms. There is a cleaning charge for any guests found to be smoking in their rooms which may be taken form the credit/debit card details given during booking.
Statutory requirements
The New Inn is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by guests , their guests and representatives.
Unruly guests
Thankfully we are sure that everyone who stays with us is lovely! However we do ask you to respect your fellow guests (particularly noise wise) and our staff. In extreme circumstances we reserve the right to remove unruly guests with no refund
VAT
Invoices for rooms are not a VAT invoice but include a VAT element at the prevailing HMRC rate. Customers wishing to reclaim VAT may ask for a VAT receipt on departure